SHIPPING & DELIVERY
Shipping & Packaging Information
At Walnut Grove Farm, growing, selling, and shipping high-quality meat is what we do every day. We take great pride in the packaging and handling of our products. Due to the perishable nature of our products, all Swangus Beef shipments are processed Monday through Thursday for Tuesday through Friday delivery. Orders placed Thursday evening through Sunday will be processed and prepared for shipment on the following Monday. Expect your order to ship within one business day of placing your order. We offer 2 different shipping methods that are dependent on the delivery destination. During the checkout process, your appropriate shipping method will be determined by your delivery address. More information on the different shipping services is available below and during the checkout process of our online store.
To maintain the highest quality, our products are individually sealed in air-tight packaging and frozen prior to shipment. To ensure your order arrives in excellent condition, each order is shipped using a reusable cooler. Our products will arrive either frozen or partially thawed. Vacuum sealed packaging allows our meat to be safely thawed, refrigerated, or refrozen immediately upon arrival for long term keeping. Every Swangus Beef order will include a shipment guideline that will help answer questions about how to handle and store or products before you enjoy them. More information about our packaging and preservation of freshness can be found on our FAQ page.
The location of Walnut Grove Farm in the Southeastern United States dictates how our products must be shipped nationwide. Ensuring fresh delivery of perishable products across the country is arguably one of the toughest challenges that we face. Therefore we appreciate your patience and understanding as we get your shipment delivered to you. Our different shipping options come with our recommendation for the service required for delivery of your shipment within it's freshness preservation timeline. View the below map for further explanation of the delivery zones and their shipping times. Please feel free to contact us for with any questions or for further explanation of our shipping services.
Shipment Service Map
1-2 Day Express
Next Day Air
PICK UP AT THE FARM
NO CHARGE - More info HERE
1-2 DAY EXPRESS
$29.99 Express Shipping (Expedited) Eligible for free shipping on orders over $350
NEXT DAY AIR
$59.99 - Required for West Coast & Mountain West Regions - Eligible for free shipping on orders over $600
Return and Refund Policy
Due to the perishable nature of our products, we are unable to process them for return or exchange. If for any reason you are unsatisfied with your order or our customer service, please let us know. It is our goal to deliver top quality meat with excellent service. Your satisfaction is of the utmost importance to us. If our products or services have not met your expectations, then please contact our customer support.